Privacy Policy

clairemontréal closet

This Privacy Policy explains how clairemontréal closet (“we”, “us”, “our”) collects, uses, and protects your personal data when you visit or use our website.

By accessing our website, you agree to the practices described below.

1. Who We Are

The data controller responsible for processing your personal information is:
clairemontréal closet
Email: info@clairemontreal-closet.com

We take your privacy seriously and handle your data with care and responsibility.

2. Secure Data Transmission

Our website uses SSL/TLS encryption to ensure that any information you send to us (such as orders or messages) is transmitted securely. You can recognize this by the lock symbol and "https://" in your browser.

We do not use automated decision-making or profiling that would have legal or significant effects on you.

3. Information Collected When You Visit Our Website

If you browse our website without creating an account or placing an order, we automatically collect limited technical data to ensure proper website functionality, such as:

Pages visited
Date and time of access
Browser type
Device and operating system
Referring website
IP address (anonymized where possible)

This information is used only to maintain website security and improve performance.

4. Cookies

We use cookies to make your browsing experience smoother and to improve website functionality.

Cookies may be used for:

Saving your shopping cart
Remembering preferences
Understanding how visitors use our site

You can manage or disable cookies at any time through your browser settings. Please note that some features of the website may not work properly without cookies.

When legally required, we ask for your consent through a cookie banner.

5. Contacting Us

When you contact us via email or contact forms, we collect only the information necessary to respond to your inquiry (such as your name and email address). Your data is used exclusively for customer support purposes.

6. Customer Accounts and Orders

When you place an order or create an account, we collect the information needed to process your purchase, such as:

Name
Address
Email
Payment information (handled securely by payment providers)

You may request deletion of your account at any time by contacting us.

7. Marketing Emails

If you subscribe to our newsletter, we will only send you emails if you actively opt in.
You can unsubscribe at any time using the link in any email or by contacting us.

If you make a purchase, we may occasionally send emails about similar products. You can opt out at any time.

8. Payment & Order Processing

Your personal data may be shared with trusted service providers only when necessary, such as:

Payment processors
Shipping carriers
E-commerce and hosting platforms

This sharing is strictly limited to what is necessary to complete your order.

9. Analytics & Advertising

We may use analytics tools (such as website analytics services) to understand how visitors use our site. This helps us improve performance and user experience.

These tools may use cookies and anonymized data. You can opt out via browser settings or cookie preferences.

10. Your Rights

Depending on your location (including within the EU/EEA), you may have the right to:

Access your personal data
Request corrections
Request deletion
Restrict or object to processing
Withdraw consent
Lodge a complaint with a data protection authority

You can exercise any of these rights by emailing us.

11. Data Retention

We keep personal data only as long as necessary for legal, accounting, and operational purposes. Once no longer required, data is securely deleted.

12. Changes to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page.

13. Contact

If you have any questions about this Privacy Policy or your personal data, please contact us:

clairemontréal closet
Email: info@clairemontreal-closet.com