clairemontréal closet

Order Confirmation & Policy Acceptance

By placing an order with clairemontréal closet, you confirm that you have read and agreed to this Return & Refund Policy. This includes our return conditions, timeframes, and the return steps listed below.

If a dispute or chargeback is opened, this policy and any related order details (such as order confirmation, tracking, and communication history) may be used as supporting documentation.

Returns (30 Days)

If you’re not fully satisfied, you may request a return for eligible items within 30 days of delivery.

Return Eligibility

Returned items must meet all of the following conditions:

• Unworn, unused, and unwashed

• Returned in original condition and packaging

• Only tried on or inspected in a normal way

• Free from stains, odors, damage, or excessive wear

Return shipping costs are the responsibility of the customer, unless the item arrived incorrect or defective.

We review returns after they arrive. Once received and approved, returns are typically processed within 7 business days. We may refuse a return if the item shows signs of use, damage, or handling beyond normal inspection.

How to Start a Return

To request a return, email us within 30 days of delivery at:

info@clairemontreal-closet.com

Please include:

• Your order number

• The reason for the return

• Your full name and shipping address

• Photos (only required if the item is damaged or incorrect)

Please wait for return instructions before sending anything back.
Unapproved or unauthorized returns may be refused.

We strongly recommend using a tracked shipping method and keeping proof of shipment until the return is completed.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, contact us within 48 hours of delivery at info@clairemontreal-closet.com with:

• Your order number

• A short description of the issue

• Clear photos (or a short video) showing the problem

After review, we may offer:

• A replacement (if available), or

• A refund or alternative solution (depending on the situation)

In some cases, we may not require you to return a damaged item.

Replacements (when applicable) are usually processed within 7–14 business days.

Lost, Refused, or Unclaimed Packages

If your package appears lost in transit:

• Contact us with your order number and tracking information

• We will assist you with the next steps and coordinate with the shipping carrier

If a package is refused, unclaimed, or returned due to an incorrect address entered at checkout, a $35 CAD deduction may be applied to any refund to cover administrative and shipping costs.

Cancellations

We process orders quickly to ensure fast shipping. Because of this, cancellations are not always possible once an order has been placed.

• If your order has not yet shipped, contact us immediately and we will do our best to assist.

• If your order has already shipped, it cannot be cancelled. You will need to request a return after delivery following the steps above.

To request a cancellation (before shipment), email:
info@clairemontreal-closet.com

Chargebacks & Disputes

If there’s a problem with your order, please contact us first. We aim to resolve issues quickly and fairly.

If a chargeback or payment dispute is filed, we may provide supporting documentation to the payment provider, including:

• Order confirmation details

• Tracking updates and delivery confirmation

• Email communications and any photos submitted

Submitting a chargeback without contacting us first may slow down resolution.

Important Notes

• Returns must meet the eligibility requirements listed above

• We are not responsible for delays caused by carriers, weather, or customs processes (when applicable)

• Hygiene-sensitive items returned in used or unsanitary condition will not be accepted

• Return shipping costs apply unless the item is proven defective or incorrect on arrival

Contact

Questions about returns or refunds? Contact us anytime:
info@clairemontreal-closet.com
clairemontréal closet